Modrzewie Park Hotel***** Rules and Regulations

§1 The Subject of the Statute

  1. The Statute defines the rules and regulations of the hotel service, responsibilities and residence at the Hotel. It constitutes an integral part of the agreement made by signing the registration form and also by making the reservation or making an advanced payment or paying the total price. By doing so, a guest confirms that they know and accept the conditions of the Statute.
  2. The Statute binds all the guests staying at Modrzewie Park Hotel*****.
  3. The Statute is available to see at the Hotel's reception desk, in every room, and also on the Hotel's website
  4. The reception staff takes care of the guests, the internal telephone number is 9.

§2 Hotel Day

  1. A hotel room can only be booked for a full hotel day.
  2. Check-in time is 16:00hrs and the check-out time is 11:00hrs.
  3. A guest can request for prolonging the stay. The Hotel takes it into consideration if there are any rooms available.
  4. The Hotel reserves the right to reject the favor of prolonging the stay if a guest has not regulated a payment for the stay to date.

§3 Booking and Registration

  1. The registration of a Guest is based on presenting an identity document at the reception desk and signing the registration form.
  2. A guest cannot make their room accessible for anybody else, even if their stay in the room is not finished but has been fully paid.
  3. A person, who is not a hotel guest, is allowed to be in the hotel room from 7 a.m. till 10 p.m.
  4. The hotel can reject accepting a guest if they violated the Hotel statute on the previous stay, especially by causing damage to the Hotel, guests, hotel staff, or other people staying at the hotel at the time.
  5. The hotel reserves the right to pre-authorize the guests credit cards for the whole stay while making a reservation.
  6. A reservation is only guaranteed if a pre-payment is done. A pre-payment amounts to 50% of the total price and needs to be paid in 3 days' time starting from the day reservation was made. The lack of pre- payment may result in cancelling the reservation.
  7. In case of cancelling the reservation up to 21 days before the planned arrival, the Hotel will return the advance payment within 14 days from receiving the cancelling notification by the guest.
  8. In case of cancellation less than 21 days before arrival, the Hotel reserves the right to retain the advance payment.
  9. In the case of non-refundable offer, it is not possible to cancel the reservation. If the guest cancels their stay at any time, the entire amount paid is forfeited.
  10. The remaining 50% of the amount for the stay is settled on arrival day at the hotel reception in cash or by card.
  11. In the case of a guest canceling the reservation during the stay, Hotel does not refund the charge for the stay.
  12. A Guest agrees to drawing VAT invoice without a signature.

§4 Service

  1. Hotel provides the services according to its category and standard.
  2. In the case of any objections concerning the quality of service, a guest is requested to report the fact immediately at the reception desk. It would help the employees to improve the quality of their service.
  3. Hotel is obliged to provide the guests with conditions that will help them to fully and safely relax without any inconvenience. It also applies to keeping guests' personal details in confidence.

§5 Guests Responsibilities

  1. Children under 12 should be under surveillance of their legal guardians. The legal guardians bear responsibility for any damage caused by children or their actions.
  2. A hotel guest bears material responsibility for any damage of hotel equipment or technical devices if they were caused by the hotel guest himself or any people visiting them. Hotel reserves the right to debit their credit cards for any damages after the departure.
  3. In a case of any breach of the Statute, Hotel can deny providing services to a guest who committed the violation. The person is then obliged to immediately follow Hotel's demand which is to settle any dues, pay for any damages, and leave the Hotel.
  4. A guest should check the doors and windows each time they leave the hotel room for security reasons.

§6 Hotel Responsibilities

  1. Hotel takes responsibility for loosing or damaging guests' goods to an extent defined by civil law.
  2. Guest should inform the receptionists about the damage immediately after its occurrence.
  3. Hotel takes responsibility for loosing or damaging money, securities or bonds, valuables, works of art or things with scientific value only if they were given to the depository at the reception desk.
  4. Hotel reserves the right to deny receiving goods of high value or significant amount of money to the Hotel depository.
  5. Hotel does not take responsibility for damaging or losing a car or other vehicle belonging to a guest together with the goods or animals left in it. Regardless the fact whether the car was parked in the underground garage, car park in front of the Hotel or nearby.

§7 Return of the Objects Left

  1. All the goods of personal use that are left at the Hotel will be sent back to a guest on the given address and at the guest expense. In a case of not receiving such a request, Hotel keeps the goods for the period of three months. After this time the goods pass to Hotel as its property. Food products will be kept at the Hotel for the period of 24 hours.

§8 Quiet Hours

  1. Quiet hours last from 10 pm until 7 am.

§9 Complaints

  1. Hotel guests have the right to make complaints up to the date of departure if they notice any infringement in the quality of service provided at the Hotel.
  2. All complaints should be made at the reception desk in writing.
  3. A complaint should be made immediately after noticing an infringement in the quality of service provided at the Hotel.

§10 Suplementary Provisions

  1. Pets are not accepted at the Hotel.
  2. Smoking is absolutely prohibited at the Hotel or its immediate vicinity, except for the designated for this purpose place.
  3. It is prohibited to keep any dangerous objects at a hotel room, e.g. weapons, ammunition, explosives, flammable materials, or illumination devices.
  4. It is prohibited to run mobile trade or acquisition at the Hotel.
  5. It is forbidden to make noise or do things that can be annoying and disturbing to other guests at the Hotel.
  6. Guests are forbidden to make any changes at a hotel room or to its equipment, except for slight movements of furniture which do not interfere with its function or safety of usage.
  7. Guests are forbidden to use any objects or devices that can cause risk of damaging goods belonging to the Hotel or other guests, especially devices that could cause fire or flooding.
  8. All disagreements or disputes between a Hotel guest and the Hotel will be settled by an appropriate court for a defendant.

§11 Protection of Personal Data and Privacy

Pursuant to Article 13 Clause 1 and Clause 2 of the personal data processing regulation 2016/679 of 27 April 2016 [GDPR], please note that:

  1. The administrator of your personal data is: Thermaleo Plus Sp. z o.o. with the office in Warsaw, ul. Bartoszewicza 3/30, 00-337 Warszawa.
  2. The Data Protection Officer of Thermaleo Plus may be contacted by email at: This email address is being protected from spambots. You need JavaScript enabled to view it.
  3. Your personal data will be processed for the purpose of conclusion and carrying out of the contract for providing hotel services. Moreover, the objective of personal data processing is: assertion of claims, if any, or protection against such claims, documentation of the service for tax purposes. The administrator processes also personal data of the guests collected by the monitoring services to ensure safety.
    If a guest expressed consent for processing data for the purpose of receiving the Thermaleo Plus – Szczawnica newsletter, the administrator processes personal data for this purpose.
  4. The legal basis for personal data processing is the contract for provision of hotel services on the basis of Article 6.1b) GDPR, in case of asserting of claims and monitoring – the justified objective of the data administrator under Article 6.1f), in case of fulfilling tax obligations – the regulation of the law under Article 6.1c) GDPR.
    The legal basis for guest data processing for sending the Thermaleo Plus-Szczawnica newsletter is the consent of the guest under Article 6.1a) GDPR. This consent may be withdrawn at any time, which does not affect the validity of the processing which took place before the withdrawal of consent.
  5. The administrator provides personal data to the following categories of entities: the companies providing IT support services and providing software, transport and taxi companies in the situation of ordering transport or courier package by the guest, legal agencies providing legal counselling and court representation services.
  6. Your personal data will be stored in case of: the data acquired in connection to the conclusion of a contract for providing hotel services – for the time equal to the limitation period for tax or civil law claims, whichever occurs last; the data acquired under a consent for the transmission of the newsletter – for the period of validity of the consent expressed for this purpose; the data acquired in connection with monitoring – for 14 days of the date of fixing, and then erased permanently.
  7. You are entitled to access the content of your data and to correct them, delete, restrict processing, transfer the data and file objection against processing by contacting: This email address is being protected from spambots. You need JavaScript enabled to view it.
  8. You are entitled to file complaint with the supervisory body, which is: the President of the Bureau for Protection of Personal Data.
  9. The administrator does not intend to transfer personal data outside of the EAA.
  10. Providing personal data by you, in the scope of the first and last name and address of residence or the number and series of the document of identity is voluntary, however it is necessary to conclude the hotel services contract.
  11. If your personal data are made available through a booking portal, a travel agency, corporate clients or other intermediaries, the information about the scope of your personal data processed may be obtained at the reception desk of the hotel or by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.
  12. Your personal data are not subject to automated decision making, including profiling.

Management of Modrzewie Park Hotel*****

Park Górny 2, 34-460 Szczawnica

+48 18 540 04 04

Obiekt należy do grupy Pieniny SPA Resort

© 2014 Thermaleo Sp. z o.o. - Wszelkie prawa zastrzeżone

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